Privacy Policy
Lavender & Grey – Sherborne
This Privacy Policy explains how Lavender & Grey collects, uses and protects your personal information when you visit our website or place an order.
1. Who We Are
Lavender & Grey is an independent florist based in Sherborne, Dorset.
If you have any questions about this policy, please contact: Nine Brookside
Milborne Port
Sherborne
Dorset
DT9 5RB
Email: admin@lavenderandgrey.com
Visits by appointment only.
2. What Information We Collect
When you place an order or contact us, we may collect:
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Your name
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Billing and delivery address
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Email address
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Telephone number
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Order details
When you browse our website, certain information is collected automatically, such as your IP address and browsing behaviour, to help us improve our website and services.
3. How We Use Your Information
We use your information to:
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Process and deliver your orders
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Communicate with you about your purchase
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Respond to enquiries
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Improve our website and customer experience
If you choose to receive marketing emails, we may send you occasional updates about our flowers, weddings or seasonal collections. You may unsubscribe at any time.
4. Lawful Basis for Processing
Under UK GDPR, we process your personal data on the following bases:
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To fulfil a contract (your order)
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Where you have given consent (marketing)
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To comply with legal obligations
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For legitimate business interests, such as improving our services
5. Shopify Hosting & Payments
Our website is hosted by Shopify Inc., which provides the online platform that allows us to sell our products and services.
Payments are processed securely through Shopify’s payment gateways. All transactions are encrypted using secure socket layer (SSL) technology and handled in accordance with industry security standards.
Lavender & Grey does not store your credit card details.
6. Third-Party Services
We may share your information with trusted third-party providers where necessary, including:
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Payment processors
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Delivery services
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Website hosting providers
These providers only use your information to perform services on our behalf.
7. Cookies
Our website uses cookies to:
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Enable shopping cart functionality
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Remember your preferences
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Monitor website performance
You may adjust your browser settings to refuse cookies if you prefer.
8. Data Retention
We retain personal information only for as long as necessary to:
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Fulfil orders
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Meet legal or accounting requirements
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Maintain business records
9. Your Rights
Under UK data protection law, you have the right to:
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Request access to your personal data
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Request correction of inaccurate information
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Request erasure of your data (where applicable)
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Withdraw consent for marketing
To exercise these rights, please contact us using the details above.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.